RETURN & REPLACEMENTS
LIVLYs Refund policy
If you are not satisfied with your LIVLY garment(s), you may send it back to us for an refund. All items must be unworn, untarnished and unwashed with original tags and packaging intact. You have 15 days from the day of purchase to return your items for a full refund. Please note that we don't offer exchanges.
If you return items after the 15 days but before 30 Days we will give you 100% store credit (minus shipping). All items should be sent pre-paid; we do not accept COD's.
How do I return an item?
Return the product in its packaging, together with the completed return form. You can find a return form here: LINK HERE . Once you return is approved, you will receive a confirmation email from us. You as a customer pay for shipping and the purchase of stamps.
What is the return address?
136 44 Handen
What if I receive the wrong item?
If you received the wrong item, please contact our customer service at email@example.com With the subject “wrong item” and your order number they will help you.
LIVLY will do everything to deliver items to you, in an excellent condition. If you receive a damaged item, please email firstname.lastname@example.org. with the subject “reclaim”. Prior to sending the item back, please email a picture of the damaged product and explain the problem. LIVLY will pay for the shipping back to our facility, regarding reclaims.